Smarter solutions
make
smarter businesses.
We help businesses to optimise their operations through digital transformation, modern solutions, and customer first support.
4.6 /5 - from 12k reviews
4.8 /5 - from 5k reviews
Looking for something else?
We aim to help in any way we can so please reach out and if we can help, we will!
IT doesn't have to be hard... and we prove it!
We work with SMB's (Small and Medium sized Businesses) and NFP's (Not For Profit organisations) as a partner for digital support and transformation.
Our goal is to support you and your team in navigating the evolving digital landscape and using technology as a foundation for success and growth.
- We listen to you to assess your current position and determine the gaps between you and your goals
- We work with you to bridge the gaps and reach your goals, all whilst simplifying your IT and giving you confidence in your systems
- We work with your vendors on your behalf so that you can avoid three hours of elevator music when your internet is down
- We become your primary point of contact for IT support, hardware, software/licensing, NBN, Mobile, and more
What can you expect?
- Bendigo based IT support offering Victoria wide on-site and remote support
- A complete digital consultancy to manage your technology requirements front to back
- Scalable IT solutions that seamlessly mould to your requirements
- Powerful security solutions that maintain productivity
How does that sound?
IT doesn't have to be hard, and we really enjoy proving just how easy it can be.
Frequently Asked Questions.
What is an MSP, and how can it benefit my business?
An MSP (Managed Service Provider) is a company that remotely manages a customer's IT infrastructure and end-user systems. Benefits include proactive maintenance, 24/7 support, cost-effectiveness, and access to a team of IT experts without the need for in-house IT staff.
How quickly can I expect a response when I have an IT issue?
We offer tiered response times based on the severity of the issue. For critical problems, our target response time is typically within 15-30 minutes. For non-critical issues, we aim to respond within 1-6 hours depending on the urgency of the request.
Do you offer both on-site and remote support?
Yes, we provide both remote and on-site support. Most issues can be resolved remotely, but when necessary, we can dispatch technicians to your location.
How do you ensure the security of our data?
We implement multi-layered security measures, including firewalls, antivirus software, regular security audits, and employee training. We also use encryption for data transmission and storage, and follow industry best practices for data protection.
Can you help with cloud migration and management?
Absolutely. We offer comprehensive cloud migration services and ongoing cloud management, helping you choose the right cloud solutions and ensuring smooth transitions and optimal performance.
What types of businesses do you typically work with?
We serve a wide range of businesses, from small startups to large enterprises, across various industries. Our solutions are scalable and can be tailored to meet the specific needs of your organization.
Do you provide training for our employees on new systems or software?
Yes, we offer training sessions to help your team adapt to new technologies. This can include one-on-one training, group sessions, or providing educational resources.
What is your approach to disaster recovery and business continuity?
We develop comprehensive disaster recovery and business continuity plans tailored to your business. This includes regular data backups, redundant systems, and strategies for quick recovery in case of any disruptions.